Privacy Policy

Last updated: July 2025

1. Who We Are

Lifting Material Supplies Ltd (“LMS”, “we”, “us”, “our”) is a company registered in Scotland, operating from Unit 3D, Monklands Industrial Estate, Kirkshaws Road, Coatbridge, ML5 4RP.

We are the data controller for the personal information we collect and process. If you have any questions about this policy or how we handle your data, please contact us at enquiries@liftingmaterialsupplies.co.uk or by calling 01236 432 639.

2. What Information We Collect

We may collect and process the following personal data:

• Contact information — your name, email address, phone number and postal address
• Company information — your employer or trading name
• Enquiry details — information you provide when contacting us about our services
• Communication records — emails, messages and notes from telephone conversations
• Website usage data — IP address, browser type, pages visited and time spent on our site (collected via cookies)

3. How We Collect Your Information

We collect personal data in the following ways:

• When you complete an enquiry or contact form on our website
• When you call or email us directly
• When you request a quote, place an order or book a service
• When you sign up to receive news or updates from us
• Automatically through cookies and similar technologies when you visit our website

4. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries and provide the services you have requested
• To process orders and manage our business relationship with you
• To issue quotes, invoices and certification documentation
• To send service reminders, such as upcoming LOLER inspection due dates
• To send occasional news, updates or marketing communications (only where you have consented or where we have a legitimate interest to do so)
• To improve our website and understand how visitors use it
• To comply with our legal and regulatory obligations

5. Our Legal Basis for Processing

We process your personal data on the following legal grounds under the UK GDPR:

• Contract — where processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract
• Legitimate interests — where we have a genuine business reason to process your data that does not override your rights, such as responding to enquiries or maintaining client records
• Legal obligation — where we are required to process data to comply with the law
• Consent — where you have given us clear consent to contact you for marketing purposes

6. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purpose it was collected:

• Enquiry and contact records — up to 2 years from last contact
• Customer and order records — up to 7 years to meet legal and tax obligations
• Certification and inspection records — for the duration required by LOLER and relevant legislation
• Marketing consent records — until you withdraw your consent

7. Who We Share Your Data With

We do not sell your personal data. We may share it with:

• Service providers who help us operate our business, such as IT support, email and website hosting providers — all of whom are bound by confidentiality obligations
• Professional advisers such as accountants or solicitors where necessary
• Regulatory or legal authorities where we are required to do so by law

All third parties we work with are required to handle your data securely and in accordance with UK GDPR.

8. Cookies

Our website uses cookies to improve your browsing experience and help us understand how the site is used. Cookies are small text files stored on your device.

We use:

• Essential cookies — necessary for the website to function
• Analytics cookies — to understand visitor behaviour and improve the site (e.g. Google Analytics)

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

9. Your Rights

Under UK GDPR, you have the following rights:

• Access — to request a copy of the personal data we hold about you
• Rectification — to ask us to correct inaccurate or incomplete data
• Erasure — to request that we delete your data in certain circumstances
• Restriction — to ask us to limit how we use your data
• Objection — to object to us processing your data for marketing or on the basis of legitimate interests
• Portability — to receive your data in a structured, machine-readable format
• Withdraw consent — at any time, where processing is based on your consent

To exercise any of these rights, please contact us at info@liftingmaterialsupplies.co.uk. We will respond within one month.

10. Complaints

If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Website: ico.org.uk Helpline: 0303 123 1113

We would, however, always appreciate the opportunity to address your concerns directly before you contact the ICO.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.